Letter from Neal Morse Regarding the Release of Transatlantic’s Kaleidoscope
A message from Neal Morse
I want you all to know what’s happening with the shipping of the Transatlantic Kaleidoscope packages from Radiant. Some of the products we received on time, and some we didn’t. As of today, Tuesday, we just received the LPs. (They are AMAZING BTW) I was warned that we might not get them on the 15th as requested because they just take a long time to make and ship. But I wanted to make a vinyl anyway… I just wanted to let you know that if you ordered the transatlantic vinyl it’s just arrived here in Tennessee after being stuck in customs for a little over a week. Apparently, customs in the US is a ridiculous hassle…you wouldn’t believe the hoops we had to jump through… Ask me how I know
Also, the art books that came from Europe were delayed and we didn’t receive them til last Friday. We asked for them to get here as early as possible and apparently that was as early as they could get here.
I just wanted to make sure you all know that we are doing everything we can to get these out in the next couple days. Some of you may get them early, but others will get the packages a little later than the release date. Please be patient and I sincerely apologize for any disappointment you may have.
Also, Megan and Julie (and everyone else on the planet I can convince to help us!) are crazy busy trying to get your orders out so email responses will be slow.
The great news is that the product itself is killer! When you get it you will be in love for sure! I know I am… We finally got the artbooks and my mind is permanently blown! Oh yes, other not so good news, we cannot get any more Artbooks from Europe as they are sold out. I’ve been talking to Thomas and begging him… But he says it’s just not possible at this time unless they get any returns from the shops. So there won’t be any on the tour either unless something happens unforeseen. Again, my apologies… I thought I ordered more than I did. It was my mistake.
Anyway, we at the Radiant team are working practically round-the-clock to get you your stuff as fast as possible. We ask for your patience and your forgiveness for our shortcomings.
Thank you and God bless you,
Sent from my iPhone=