THE SOURCE Understandably Delayed in North America

This from Mascot and Arjen–for which I say, no worries!  Eager for the final product when it arrives.

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Dear Ayreonauts,

Here’s some important news about your Ayreon-The Source pre-order.

There is a delay in processing the orders from US and Canadian addresses. A few weeks ago, Arjen visited the Mascot warehouse in the Netherlands to sign thousands and thousands of Earbooks, vinyl, CDs, and what-have-you. After that, everything had to be shipped to our new fulfillment center in Albany, NY. Usually we process mailorder from our cozy New York office, but Ayreon is such a big project, there’s simply no room for that… 🙂

The shipment took a very long time to be processed by US customs, longer than usual. This delay is beyond our control, but we apologize for it anyway.

Everything has now been processed by US customs, and is now on its way to the MerchNow fulfillment center, where all your orders will be packed and sent out. Our order system is not linked to them, so you will receive 2 shipping notifications: One from MerchNow, one from MLG.

Of course, all these delays mean that you will not receive The Source on the release day, April 28. We are very sorry about this, but the logistics around this album ran into a few more bumps than expected. We really, really, really appreciate your support for Ayreon, and we thank you for your patience while you wait for your Source-goodies to arrive.

Until MerchNow has processed your order, we are not able to give you a status update. Please don’t ask us where your order is, or if it has been shipped. We simply have to wait until MerchNow gets back to us with an update. It’s also not possible anymore to update your order, t-shirt size or address.

Again, our sincere apologies for the delay. We hope you like… No, you WILL like The Source!

Kind regards,
The friendly folks of the MLG Webstore

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